Privacy Policy

This Privacy Policy explains how Trendaccess handles personal information for clients and visitors in Australia. It outlines what we collect, how we use it, and choices available to you. By engaging our services or browsing our website, you agree to the practices described below as permitted by applicable law.

Information we collect. We may collect contact details such as your name, phone number, and email address when you enquire or request a consultation. Operational data may include your vehicle make and model, VIN, ECU identifiers, service history notes, and preferences you provide. Technical data from website use may include device type, browser, pages visited, approximate location derived from IP, and cookies that support core site functions. We gather this information directly from you or automatically through our website tools.

Purpose of collection. We use personal information to provide and improve tuning services, schedule visits, prepare estimates, deliver documentation, and respond to enquiries. Technical and usage data helps maintain security, measure site performance, and guide content improvements. We may also send service updates and educational materials where you have shown interest. Marketing is calibrated and measured, and you may opt out from messages at any time using the instructions included in our communications.

Lawful basis and disclosure. We process personal information with your consent, to perform a contract, or for legitimate interests such as safety, security, and service quality. We may disclose limited data to trusted providers that support operations, including hosting, diagnostics, and secure backup. Where workshop partners assist with hardware installation, we may share relevant vehicle details required to complete agreed work. We do not sell personal information. If required by law or to protect our rights and the safety of others, we may share information with authorities.

Data storage and security. Information is stored using reputable providers with safeguards designed to reduce risks of loss, misuse, or unauthorised access. Measures include access controls, encryption at rest where available, and secure transfer. While safeguards are regularly reviewed, every system carries residual risk. Retention periods are guided by legal obligations and service needs; when data is *** longer required, we take reasonable steps to delete or de-identify it.

Cookies and similar technologies. Our site uses essential cookies to enable navigation, load resources, and remember preferences. Analytics may be used to understand aggregated engagement. You can adjust browser settings to limit certain cookies; doing so may affect site features. The cookie banner on this site allows you to accept or decline non-essential categories. For detailed terms and client responsibilities, please review our Legal page.

International transfers. Service providers may operate infrastructure outside Australia. Where data is transferred, we aim to use providers that apply protections aligned with relevant standards. Contracts and technical measures are used to help maintain appropriate safeguards.

Your choices and access. You may request access to the personal information we hold about you, ask for corrections, or request deletion where allowed by law. You can also object to certain processing or withdraw consent for future use. To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe and may request verification to protect your privacy.

Contact. If you have questions about this policy or wish to make a request, please contact Trendaccess at Trendaccess@outlook.com or call +61428375901. Address: 12 Grafton Street, Paddington NSW 2021, Australia.

Updates. We may update this policy from time to time to reflect changes in services, technology, or applicable law. The latest version will be posted on this page with a revised effective date.